Pixel Magic Systems Ltd. Gives All Online
Customers Peace of Mind!
30 Days Money Back Guaranteed
We pride ourselves to provide the best customer experience by
offering high quality home theatre products. If, for some reason,
you are not completely satisfied with our product, we are happy
to resolve the problem with you.
Our 30-days satisfaction guaranteed is only applied to the products
that are purchased directly from our online store (www.pixelmagicsystems.com).
If you decide to return the product, please email us at info@pixelmagicsystems.com
or call us at +852 2655 6700 within 30 days from the date of purchase.
You will be given a Return Authorisation Number (RAN), and this number
should be marked clearly on the outside of the return package. All
return products should be returned in the original packaging.
Once the return good arrives, we will scrutinize it to ensure that
the goods are in original condition with full accessories.
Upon a satisfactory inspection, we will refund your original
purchase price (excluding shipping cost and 15% of restoring fee).
Shipping is not refundable. Damage and missing part restocking fee may apply,
and that will vary from 15% up to the full purchase price. You are responsible
for all shipping charge and the risks and damages to the product while in transit to us.
RAN is valid for 30 days from the date of issue.
Shipping and Handling/Risk of Loss
Applicable to the Products Prices already include shipping and handling.
It is our discretion to select a reputable carrier (currently UPS Express/FedEx)
and appropriate means of shipment. Risk of loss or damage to products in transit
is bear at the buyer responsibility. In the event of product is damage or lose during
transit, it is your responsibility to file a claim with the carrier.
4 Easy Steps to Arrange for a Product Return
| 1. |
Send us an email at info@pixelmagicsystems.com
or call us at +852 2655 6700 for your return request.
|
| 2. |
Discuss the problem with our CS Rep to resolve the problem.
If necessary, the CS Rep will set up a RAN and instruct you on carrier pick-up.
|
| 3. |
Re-pack the goods with all of its original packaging, arrange
to have it shipped to Pixel Magic Systems. It is recommended to insure your shipment
|
| 4. |
Once your product is received and inspected, we will credit
you on the full product price (excl. shipping and 15% restoring fee) on your next billing cycle.
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** 30 Days Money Back Guaranteed does NOT apply to any B-stock/refurbished products from the Online Store.
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