- What is PayPal?
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments
using their credit card or bank account.
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- Is PayPal secure?
Yes. PayPal, an Ebay company, uses SSL technology to
keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive
financial information like your credit card or bank account number. This way, you don't have to worry about paying
people you don't know.
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- Does it cost money to sign up for PayPal?
No. It is free to open and send money using a PayPal account.
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- What is WorldPay?
WorldPay is a payment gateway enables you to pay your purchase by your credit card securely over the internet.
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- How secure is WorldPay?
WorldPay, a subsidiary of Bank of Scotland, uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. WorldPay also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week.
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- How do I know if my payment has gone through?
You will receive a WorldPay transaction confirmation email showing details of the purchase you have made, including a purchase Transaction ID.
If you receive more than one email and you have only made one purchase, please contact us immediately, and inform us that you have placed multiple orders by mistake. We will be able to track your order and arrange a refund. If necessary, we will answer any other queries you have about your order.
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- Can we pay you by bank transfer?
Yes, you can pay us by bank transfer to our Hong Kong bank account. Our bank details as follows:
A/C Name: Pixel Magic Systems Limited
A/C No: 329-1-032440-2
Bank Name: Standard Chartered Bank (Hong Kong)
Swift Code: SCB LHK HH XXX
Bank Code: 003
* US dollar only
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- What is the delivery lead time?
Typically, orders will be processed within 24 hours providing that customer transaction details and shipping information are completed. Goods are normally delivered by our appointed carriers, and arrived to your doorstep within 2-7 working days.
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- How can I check my product shipment status?
You can track the status of your product shipment at any time during and after delivery. Simply visit UPS
www.ups.com or FedEx www.fedex.com
(Pixel Magic carriers) and input your shipment tracking number (your tracking number will be sent by us when we process your shipment).
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- Is your price included delivery charge?
Most of the product price is not including shipping charge except Crystalio. Crystalio is the only package that the delivery charge is included. Shipping quotation for other products can be obtained from our online store, once you have clicked checkout function.
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- Is your price included custom duty?
No. It is customer's responsibility for the custom duty that the shipment goods incurred.
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- How can I go about clearing custom duty?
The regulations and procedures for the custom duty is vary from country to country. We therefore recommend you to contact your local custom department for the exact procedures.
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- I can't find my country from your destination menu on the web order form, what should I do?
Don't worry. Your destination is not exists in our menus doesn't mean that we can't sell our products to you. Please send us an email to sales@pixelmagicsystems.com, and specify your order requirement and payment details, we will process your order within the date of receipt.
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- Where can I get hold of your Pixel Magic Systems products?
We have wide range of reseller networks around the globe. Please visit "Dealers & Partners" section on our website to locate the nearest dealer in your region. This section is updated on a weekly basis, so visit regularly for the up-to-date information. Alternatively, you may visit our secure and user friendly web store for the bestseller at a competitive price.
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- Do you offer any incentive or discount scheme for large orders?
If you wish to make a bulk order, please contact our Sales team directly at sales@pixelmagicsystems.com or call us at +852 2655 6700 for a tailor-made package for you.
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- Is there any 30-Days money back guarantee for online orders?
Yes. We pride ourselves to provide the best customer experience by offering high quality home theatre products. If, for some reason, you are not completely satisfied with our product, we are happy to resolve the problem with you.
Our 30-days satisfaction guaranteed is only applied to the products that are purchased directly from our online store (store.pixelmagicsystems.com).
Please refer to the Return Policy page for the detail.
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- What's the repair return procedure during warranty period?
- Send us an email at info@pixelmagicsystems.com for your Repair Return Request
- We will send you Repair Return Confirmation Number then.
- Repack product with all of its original packaging, and arrange to have it shipped back to Pixel Magic Systems
(Note: Pixel Magic Systems Ltd recommends that you insure your shipment). You are responsible for all shipping costs.
